Privacy Policy

Privacy Policy for Lifecode.life 

Effective Date: 13-May-2024 

Lifecode Genorex Pvt. Ltd. (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and genetic information when you visit www.lifecode.life (“Site”), register for an account, purchase our genetic test kits, or use any of our services. 

By accessing or using our Site and services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services. 

1. Information We Collect

 We collect various types of personal information and genetic data from users to provide our services. This information may include: 

 Personal Information 

• Account Information: When you register for an account, we collect your name, email address, phone number, and other contact details.
• Payment Information: For purchases, we may collect billing information, such as credit card details or payment processor information (Note: payment information is processed by third-party payment processors and is not stored on our servers).
• Health & Lifestyle Information: In some cases, we may ask you for health-related data, such as dietary preferences or lifestyle choices, to help personalize your genetic report and nutrition plan.

 Genetic Data 

• DNA Sample: When you purchase a genetic test kit, we collect your DNA sample through the kit. This sample is analyzed to produce your genetic report.
• Genetic Test Results: The analysis of your DNA sample provides genetic information that we use to create personalized health, wellness, and nutrition plans.

 Technical Information 

• Cookies & Tracking Technologies: We use cookies and similar technologies to collect information about your use of our Site. This may include IP addresses, browser types, device information, location data, and browsing activity. 

2. How We Use Your Information

 We use the information we collect for the following purposes: 

• Provide Services: To process your orders, deliver genetic test kits, analyze your DNA, generate reports, and create personalized nutrition plans.
• Personalization: To tailor our services to your needs, such as offering customized nutrition plans, supplements, and wellness advice based on your genetic information.
• Customer Support: To respond to inquiries, resolve issues, and provide customer support.
• Improvement of Services: To improve the user experience on our Site, enhance our offerings, and conduct research or data analysis to refine our services.
• Communications: To send you updates, notifications, and marketing materials related to our services. You can opt out of marketing communications at any time.
• Compliance and Legal Obligations: To comply with applicable laws, regulations, or legal processes, and to protect the rights, property, or safety of Lifecode Genorex Pvt. Ltd., our users, or others.

3. How We Protect Your Information

 We take the protection of your personal and genetic data seriously. We implement a variety of technical, administrative, and physical measures to secure your data, including: 

• Encryption: Your personal information and genetic data are encrypted during transmission to prevent unauthorized access.
• Access Control: We limit access to your data to authorized personnel only who need it to perform their duties.
• Data Storage: Your personal information is stored in secure databases and servers, with measures in place to prevent unauthorized access.

While we take reasonable steps to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to safeguarding your information to the best of our abilities. 

4. Sharing Your Information

We do not sell, rent, or share your personal or genetic information with third parties except as described in this policy: 

• Service Providers: We may share your information with third-party service providers who assist us in performing functions such as payment processing, data analysis, marketing, and customer service. These third parties are obligated to protect your data and use it only for the purposes we specify.
• Legal Compliance: We may disclose your information if required by law or in response to legal requests, such as subpoenas, court orders, or governmental investigations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We will never sell your genetic data to any third parties.  

5. Your Rights and Choices

You have several rights regarding your personal and genetic information: 

• Access and Correction: You have the right to access and update your personal information. You can update your account details by logging into your account on our Site.
• Data Deletion: You may request that we delete your account and any personal or genetic data we hold, subject to certain legal obligations. Please contact us at [insert contact information] if you wish to delete your data.
• Opt-Out of Communications: You can opt-out of receiving marketing emails or newsletters by following the unsubscribe instructions in each email or by contacting us directly.
• Data Portability: You may request a copy of your personal data in a commonly used, machine-readable format.

6. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by Lifecode Genorex Pvt. Ltd.. We are not responsible for the privacy practices of these third-party sites. We encourage you to read the privacy policies of any third-party services you interact with. 

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. These tools help us understand how users interact with our Site and improve functionality. You can control cookies through your browser settings, but disabling cookies may limit your ability to use some features of our Site. 

8. International Data Transfers

If you are located outside of India, please be aware that your information, including genetic data, may be transferred to and processed in India. By using our services, you consent to the transfer and processing of your information in accordance with this Privacy Policy. 

9. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information or genetic data from children under 18. If you are a parent or guardian and believe that we have collected information about a child under 18, please contact us immediately, and we will take steps to delete such information. 

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. 

11. Contact Us

 If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: 

 Lifecode Genorex Pvt. Ltd. 

Email: care@lifecode.life  

Phone: +919884455488 

Address: No.18, 2nd Floor, Gopalapuram 1st St, Gopalapuram, Chennai, 600086.